This Privacy Policy explains how arenalive collects, uses, stores, and protects your personal information when you use our platform. We are committed to keeping your data safe and handling it responsibly in line with applicable Philippine data privacy laws.
A clear breakdown of the personal data arenalive gathers and how it is used to keep your account running smoothly.
When you create an account on arenalive, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and set up your account correctly. We also collect your preferred payment method details to process deposits and withdrawals in Philippine pesos (PHP). All registration data is stored securely and is only accessible to authorised personnel within our platform operations team. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. Providing accurate registration information is a condition of using the platform, and accounts found to contain false details may be suspended pending verification.
As you use arenalive, we automatically collect data about your activity on the platform, including the games and sports markets you access, your session duration, device type, browser information, and IP address. This data helps us understand how the platform is being used, identify and resolve technical issues, and improve the overall experience for Filipino players. Activity data is also used to detect irregular or potentially fraudulent behaviour, such as the use of automated tools or multiple account creation. We do not use activity data to build profiles for sale to third-party advertisers. Aggregated and anonymised activity data may be used internally for product development and performance analysis. Your activity history is retained for as long as your account remains active and for a reasonable period thereafter in line with our data retention obligations.
To process deposits and withdrawals, arenalive collects transaction-related information including payment method type, transaction amounts in PHP, timestamps, and reference numbers. Full payment card numbers are never stored on our servers; payment processing is handled through secure, compliant payment channels. Transaction records are retained to comply with financial record-keeping requirements under applicable Philippine regulations and to assist with any disputes or queries you may raise about your account balance. We may share transaction data with payment processors and relevant regulatory bodies where required by law. If a transaction is flagged for review — for example, as part of anti-money laundering checks — we may request additional supporting documentation from you before the transaction is completed. All payment data is handled with the same level of security as your personal registration information.
When you contact the arenalive support team, we collect and retain the content of your messages, the channel used (such as live chat or email), and the date and time of contact. This information is used to resolve your query, maintain a record of the support provided, and improve the quality of our customer service for all Filipino users. Support records may also be reviewed internally for training and quality assurance purposes. We will not share the content of your support communications with third parties except where required by law or where it is necessary to resolve a dispute involving a third-party payment provider. You have the right to request a copy of your support history at any time by contacting us at [email protected]. Support communications are retained for a reasonable period after your account is closed.
arenalive may collect general location data derived from your IP address to confirm that you are accessing the platform from within the Philippines and to comply with applicable geographic restrictions. We do not collect precise GPS location data from your mobile device unless you explicitly grant permission through your device settings. Device data — including operating system version, screen resolution, and browser type — is collected automatically to ensure the platform displays and functions correctly on your device. This technical data is used solely for platform optimisation and security purposes and is not linked to your personal identity for marketing use. If you access arenalive from multiple devices, each device's data is associated with your single registered account. You can review and manage device permissions through your device's own settings at any time.
arenalive uses cookies and similar session technologies to keep you logged in, remember your preferences, and ensure the platform operates correctly during your visit. Essential cookies are required for the platform to function and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or tracking pixels that share your data with external marketing networks. Session data collected through cookies is temporary and is cleared when you log out or close your browser, unless you have selected a "remember me" option. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit certain platform features. For more information on how cookies work and how to control them, please refer to your browser's help documentation.
As a registered user in the Philippines, you have clear rights over your personal information held by arenalive.
You have the right to request a copy of the personal data that arenalive holds about you at any time. To make an access request, contact our support team at [email protected] with your registered account details and a description of the information you are requesting. We will respond to your request within a reasonable timeframe in accordance with applicable Philippine data privacy regulations. Access requests are provided free of charge for standard requests; however, we reserve the right to apply a reasonable administrative fee for requests that are manifestly excessive or repetitive. The information provided will cover data held in your account profile, transaction history, and support communications. We may need to verify your identity before releasing any personal data to ensure it is not disclosed to an unauthorised party.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update certain account details — such as your contact number or email address — directly through your account settings on the platform. For corrections to identity documents or other verified information, please contact the support team and provide the relevant supporting documentation. We will process correction requests promptly and confirm once the update has been made. Where a correction affects information that has been shared with a third party — such as a payment processor — we will take reasonable steps to notify that party of the update. Keeping your account information accurate helps us provide you with the best possible service and ensures your transactions are processed without unnecessary delays.
You may request the deletion of your personal data from arenalive's systems by contacting the support team and requesting account closure. Upon receiving a valid erasure request, we will delete or anonymise your personal data within a reasonable period, subject to any legal or regulatory obligations that require us to retain certain records. For example, transaction records may need to be retained for a minimum period under Philippine financial regulations even after your account is closed. Data that has already been anonymised and incorporated into aggregated statistical records cannot be individually identified or removed. We will confirm in writing once your erasure request has been processed and advise you of any data categories that must be retained and the reason for retention. Erasure requests do not affect data that was lawfully processed prior to the request being made.
Where arenalive processes your personal data on the basis of legitimate interests — such as fraud prevention or platform security monitoring — you have the right to object to that processing. To raise an objection, contact the support team and explain the specific processing activity you are objecting to and the grounds for your objection. We will review your objection and respond within a reasonable timeframe, either confirming that we have ceased the processing or explaining why we believe the processing should continue. Note that objecting to certain types of processing — such as identity verification or anti-fraud monitoring — may affect your ability to continue using the platform, as these activities are fundamental to operating a safe and compliant service. Your objection will always be considered fairly and in good faith. If you are unsatisfied with our response, you have the right to escalate your concern to the relevant Philippine data privacy authority.
Quick answers to common data privacy queries from arenalive users across the Philippines.
Our support team is available around the clock to help with any data privacy queries. You can also visit the FAQ page for quick answers, or register a free account and manage your data preferences directly from your profile settings.